Ahmedabad: Imagine you have confirmed air tickets before two months, but on the day of travel airline denies you boarding and you have to shell out six times more fare to reach your destination. Exactly , the same thing happened with Ahmedabad-based Maitry Jain and her family of eight last week.
After having enjoyed their vacation, the Jain family were flying from Bangkok to Ahmedabad via Mumbai. They landed at Mumbai international airport on November 17 at 10 pm via Thai airways flight and had a connecting flight to Ahmedabad at 1.45am via Air India flight AI-331.
"When we reached the Air India counter, the lady staff member denied us boarding giving reason that the flight was over booked, though we had confirmed tickets two months prior to the travel.There was a next scheduled Air India flight at 5.30 am to Ahmedabad but they denied the boarding in that too giving the same reason," said Jain.
Jain said that despite having tie-up with Jet Airways, the Air India personnel did not accommodate in Jet's flight too. She questioned, "Isn't it the airline's responsibility to give priority boarding in the very next flight to the off loaded passengers from the previous flight?" Ultimately the family had to pay Rs 17,000 per ticket for Ahmedabad and travel by another airline. While the Air India did issue them a receipt saying that they would get full refund."How does that make for Rs 14,000 fare difference that we had to pay despite having confirmed tickets," added Jain.
When contacted the Air India, it said it was still investigating the matter.
26/11/15 Piyush Mishra/Times of India
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After having enjoyed their vacation, the Jain family were flying from Bangkok to Ahmedabad via Mumbai. They landed at Mumbai international airport on November 17 at 10 pm via Thai airways flight and had a connecting flight to Ahmedabad at 1.45am via Air India flight AI-331.
"When we reached the Air India counter, the lady staff member denied us boarding giving reason that the flight was over booked, though we had confirmed tickets two months prior to the travel.There was a next scheduled Air India flight at 5.30 am to Ahmedabad but they denied the boarding in that too giving the same reason," said Jain.
Jain said that despite having tie-up with Jet Airways, the Air India personnel did not accommodate in Jet's flight too. She questioned, "Isn't it the airline's responsibility to give priority boarding in the very next flight to the off loaded passengers from the previous flight?" Ultimately the family had to pay Rs 17,000 per ticket for Ahmedabad and travel by another airline. While the Air India did issue them a receipt saying that they would get full refund."How does that make for Rs 14,000 fare difference that we had to pay despite having confirmed tickets," added Jain.
When contacted the Air India, it said it was still investigating the matter.
26/11/15 Piyush Mishra/Times of India
