When Spicejet was in a tough spot last year, the airline's then COO Sanjiv Kapoor often recalled a line from one of John Lennon's tracks, "Life is what happens to you while you are busy making other plans." A Lennon fan, Kapoor and his team steered the airline out of trouble. In the process, Kapoor and his employees developed a bond, which only a crisis can bring about.
After further steadying Spicejet with two good quarters, Kapoor quit his job and joined the Indian airline industry's latest entrant, Vistara. Currently, he is on gardening leave, recharging his batteries before his new assignment. ETPanache caught up with the Delhi-based Kapoor when he was in Mumbai for a day. He flew to the city on Vistara.
"They (cabin and ground staff) treated me like I was family," Kapoor says. "I was pleasantly surprised because I didn't think they would know I was on board. They really made me feel warm and welcome." He was to return to Delhi on Spicejet, where he's still treated as one of their own. "I am grateful to have not just my family at home but two airlines out there who are both my families. I find that very nice. I will enjoy it as much as I can," says Kapoor, who grew up in Kolkata.
26/11/15 Rashmi Menon/Economic Times
To Read the News in full at Source, Click the Headline
After further steadying Spicejet with two good quarters, Kapoor quit his job and joined the Indian airline industry's latest entrant, Vistara. Currently, he is on gardening leave, recharging his batteries before his new assignment. ETPanache caught up with the Delhi-based Kapoor when he was in Mumbai for a day. He flew to the city on Vistara.
"They (cabin and ground staff) treated me like I was family," Kapoor says. "I was pleasantly surprised because I didn't think they would know I was on board. They really made me feel warm and welcome." He was to return to Delhi on Spicejet, where he's still treated as one of their own. "I am grateful to have not just my family at home but two airlines out there who are both my families. I find that very nice. I will enjoy it as much as I can," says Kapoor, who grew up in Kolkata.
26/11/15 Rashmi Menon/Economic Times
