In the second such case in three months, an Air India passenger boarded a wrong flight on Thursday. C N Anchan was supposed to board flight AI 679 to Mangalore but due to confusion over the boarding gate he got onto flight AI 651 to Raipur that was scheduled to depart round the same time. The ground staff did not check his boarding pass before letting him board the flight. A crewmember realised that Anchan was in the wrong plane while the aircraft was taxiing.
“Air India’s ground staff should have stopped him from boarding the wrong flight since it is the airline’s responsibility to manage and keep an eye on its guests. This is a major security lapse that cannot be ignored,” said a senior airport official. Since boarding for the Mangalore flight, scheduled to take off at 10.15 am, was supposed to take place at gate no 41A, Anchan got confused when the boarding call for the Raipur flight, which was supposed to depart at 10 am, was made at the adjacent gate 41B.
05/02/16 Neha LM Tripathi/Mid Day
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“Air India’s ground staff should have stopped him from boarding the wrong flight since it is the airline’s responsibility to manage and keep an eye on its guests. This is a major security lapse that cannot be ignored,” said a senior airport official. Since boarding for the Mangalore flight, scheduled to take off at 10.15 am, was supposed to take place at gate no 41A, Anchan got confused when the boarding call for the Raipur flight, which was supposed to depart at 10 am, was made at the adjacent gate 41B.
05/02/16 Neha LM Tripathi/Mid Day
