Tuesday, September 27, 2016

After lizard, now stale food puts Air India in a soup

After Air India reportedly served lizard to a flyer on one of its international flights last year, you would think serving stale food is still less cringeworthy. The country's apex consumer commission, however, doesn't think so. It has rapped the country's national carrier for its bad service, and has asked it to pay Rs 1 lakh (you heard it right) to a passenger who travelled in its Mumbai-New York flight.
A bench of the National Consumer Disputes Redressal Commission, headed by Justice Ajit Bharihoke, said the "nature of deficiency in service" could have affected the "health of several passengers". The Commission dismissed the revision petition filed by the airline and said, "We do not find any fault with the order of the State Commission enhancing compensation to Rs 1 lakh (from Rs 15,000)." It also upheld the award of Rs 10,000 as litigation cost by district forum.
Malti Madhukar Pahade had filed a complaint against the carrier for serving her stale food on her flight from Mumbai to New York. Pahade claimed that she also found a strand of hair in the rice bowl. The district forum had initially asked the airline to pay her a compensation of Rs 15,000.
However, a subsequent hearing by the Maharashtra State Consumer Commission saw the compensation amount getting revised to `1 lakh. The commision increased the compensation on the ground that the passenger could have gone without food during the entire journey, which is not advisable during a long flight.
27/09/16 Business Today
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