Passengers taking the Emirates flight to Dubai from Calcutta airport this morning were shocked to find the trolley rack outside the gate to the departure level empty when they arrived. They looked left, they looked right. Not a single trolley in sight.
In those few minutes of mild panic — passengers, relatives, friends and drivers, all of them desperately searching for a trolley — the integrated terminal time-travelled almost four years back to the dark age of this state-run airport.
“I couldn’t believe what I saw. Many elderly people with large suitcases were struggling to pull them from the gate till their check-in counters, which is quite a distance,” recounted a relative of a passenger. “An elderly lady tripped and fell trying to drag two suitcases. A CISF jawan helped her to get up.”
Several passengers and those who had come to see them off at the airport were spotted sprinting from outside Gate 3C, which is for domestic flights, till Gate 4B in search of a trolley. The rack there was empty too.
What’s behind the curious case of the missing trolleys? History.
Calcutta airport’s trolley problem is a legacy that the integrated terminal hasn’t been able to shake off. Almost four years since the facility opened, passengers at both the departure and arrival levels are still likely to be reminded that a trolley is a precious thing.
09/01/17 Sanjay Mandal/The Telegraph
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In those few minutes of mild panic — passengers, relatives, friends and drivers, all of them desperately searching for a trolley — the integrated terminal time-travelled almost four years back to the dark age of this state-run airport.
“I couldn’t believe what I saw. Many elderly people with large suitcases were struggling to pull them from the gate till their check-in counters, which is quite a distance,” recounted a relative of a passenger. “An elderly lady tripped and fell trying to drag two suitcases. A CISF jawan helped her to get up.”
Several passengers and those who had come to see them off at the airport were spotted sprinting from outside Gate 3C, which is for domestic flights, till Gate 4B in search of a trolley. The rack there was empty too.
What’s behind the curious case of the missing trolleys? History.
Calcutta airport’s trolley problem is a legacy that the integrated terminal hasn’t been able to shake off. Almost four years since the facility opened, passengers at both the departure and arrival levels are still likely to be reminded that a trolley is a precious thing.
09/01/17 Sanjay Mandal/The Telegraph
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