Hyderabad: A couple from Amsterdam who travelled by Spice Jet Airliner recently charged the airline of unprofessional service and demanded that 388.46 Euros they had spent for their travel be refunded.
The couple Kathleen Satur and Franciscus Bouwman, shared on Facebook what they described as the problem suffered by them during the flight to Hyderabad from Colombo. The flight, they said, was to take off from Colombo at 5.30 pm and reach Hyderabad via Madurai at 9.15 pm.
“A few minutes before the plane was scheduled, we noticed that the departure was advanced to 6.30 pm and the staff reasoned that there was some technical problem. Due to it the flight did not take off till late in the night,” Franciscus Bouwman wrote in a post shared on Facebook.
The airlines staff collected the passports from the passengers saying that they will arrange another flight. All of them were then asked to collect their baggage and asked to wait for the flight. “Instead of arranging another flight, the Spice Jet staff asked us to choose between fare reimbursements or wait. To our fate we had to wait till February 12 and fend ourselves with our own money. The staff showed no sympathy nor were they cooperative. Least expected of any airlines,” he said.
20/02/17 TelanganaToday
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The couple Kathleen Satur and Franciscus Bouwman, shared on Facebook what they described as the problem suffered by them during the flight to Hyderabad from Colombo. The flight, they said, was to take off from Colombo at 5.30 pm and reach Hyderabad via Madurai at 9.15 pm.
“A few minutes before the plane was scheduled, we noticed that the departure was advanced to 6.30 pm and the staff reasoned that there was some technical problem. Due to it the flight did not take off till late in the night,” Franciscus Bouwman wrote in a post shared on Facebook.
The airlines staff collected the passports from the passengers saying that they will arrange another flight. All of them were then asked to collect their baggage and asked to wait for the flight. “Instead of arranging another flight, the Spice Jet staff asked us to choose between fare reimbursements or wait. To our fate we had to wait till February 12 and fend ourselves with our own money. The staff showed no sympathy nor were they cooperative. Least expected of any airlines,” he said.
20/02/17 TelanganaToday
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