Taking note of increasing problems faced by passengers due to several airlines indulging in overbooking of flights, the National Consumer Disputes Redressal Commission has asked the Director General of Civil Aviation to formulate a rational policy to prevent the harassment.
"As a matter of general observation, it may be stated that the Airlines do indulge in making over-booking in the flights, so as to ensure that the seats in the flights do not go vacant, in the event of certain passengers, not showing up at the appointed time.
This practice causes a lot of hardship and inconvenience to the passengers who are left out from their scheduled flights, despite the fact that they had confirmed reservation for the flight", the commission's bench presided by B C Gupta said.
27/02/17 Harish V Nair/India Today
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"As a matter of general observation, it may be stated that the Airlines do indulge in making over-booking in the flights, so as to ensure that the seats in the flights do not go vacant, in the event of certain passengers, not showing up at the appointed time.
This practice causes a lot of hardship and inconvenience to the passengers who are left out from their scheduled flights, despite the fact that they had confirmed reservation for the flight", the commission's bench presided by B C Gupta said.
27/02/17 Harish V Nair/India Today
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