Thursday, March 16, 2017

Trumped up airport assistance facility finds very few takers

Pune: The 'meet and greet' service started with much fanfare at the Lohegaon airport has failed to attract passengers. The Mumbai-based company, which runs the service, is now thinking of ways to rope in customers.
"Started in October last year, the service has failed to generate adequate response from passengers. The facility includes helping passengers, especially senior citizens or those carrying a lot of luggage, to travel through the airport without any hassle and that too at nominal charge. On an average, we cater to 40 people daily which is not enough considering the cost we have put in to run the facility. Though we are thinking about some new steps to boost the business, we need the help of airport authorities," Neeraj Chaudhary, assistant manager, Omega Enterprises, told TOI on Thursday. An initiative of the Airports Authority of India, the service is part of the plan to increase passenger amenities at the airport.
"We don't understand the reasons behind the poor response. The airport might be smaller but in terms of growth, it is among the best. We have a team of 15 porters. There is a counter right in front of the terminal building. We have also tried to advertise about the service. If we get help from the airport authorities for better advertising of the service, some of the issues can be taken care of," the official pointed out.
16/03/17 Joy Sengupta/Times of India