Monday, April 17, 2017

AI norms to tackle bully fliers

Air India plans to provide more autonomy to its managers at airports under a framework of tougher rules being prepared to deal with unruly fliers.

Since Shiv Sena MP Ravindra Gaikwad allegedly assaulted an airline official last month, the national carrier and the government have been exploring ways to bolster mechanisms to rein in unruly passengers.

Greater autonomy for managers at airports, stronger mechanisms to report incidents of misbehaviour and the possibility of seeking monetary compensation from unruly fliers are among the options being looked at under the new framework, airline officials said.

"The draft guidelines are now with chairman and managing director Ashwani Lohani for his approval. Once we get the go-ahead, we will make them public," an official said.

According to the official, the new guidelines will empower airport managers to take any "action" against passengers over unruly behaviour, either onboard or on the ground, without waiting for the approval of the CMD. "The draft guidelines also have a provision for seeking financial compensation from any such passenger for loss of revenue if the flight is held up due to such incidents," the official said.
16/04/17 PTI/The Telegraph

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