Friday, May 12, 2017

Online portal, airline told to pay Rs 10,000

The DISTRICT CONSUMER Disputes Redressal Forum directed an online portal and an international airlines to pay compensation of Rs 10,000 to a Panchkula resident for not refunding the full amount of a cancelled air ticket. Pronouncing the order on Tuesday, the forum said, “Foreign carriers operating to or from India shall refund the tickets in accordance with regulations of their country of origin.” The forum also asked Make My Trip (MMT) and China Southern Airlines (CSA) to pay Rs 5,000 as cost of litigation.
Complainant Anil Kumar Jindal stated in the petition that he had booked the air tickets of China Southern Airlines through Make My Trip on September 1, 2016. The flight was from New Delhi to Guangzhou (in China) and he paid Rs 86,598 for tickets booked in favour of Megha Jindal, Manju Jindal and Anil Jindal.
However, when Jindal was applying for visa, he found that the middle names of Manju Jindal and Anil Jindal were missing. So, he requested the officials working with the portal to make the correction in the name of Manju Bala Jindal and Anil Kumar Jindal from CSA but they did not change.
11/05/17 Swati Mahajan/Indian Express