Nagpur: Over five years after a golfer's bag and sticks were damaged by Air India (AI) during transportation, the additional district consumer disputes redressal forum here asked the company to compensate him by paying Rs53,000. The forum charged national carrier of "deficiency in service" by "mishandling" the luggage, thus leading to "harassment and agony to the complainant".
A division bench comprising president Shekhar Muley and member Chandrika Bais directed the company to pay Rs45,000 towards damages to the golf bags and sticks within a month. In case of default, the opposite parties — Air India Limited through its chairman-cum-managing director and its station manager at Civil Lines — would pay the amount with 9% interest. AI was also told to pay Rs10,000 for physical and mental agony to the passenger as well as Rs3,000 towards litigation costs.
Dinesh Agrawal, who is a businessman, flew from Mumbai to Nagpur on AI flight 627 on February 21, 2012. He was carrying a golf bag with sticks along with rest of baggage and declared it as a "fragile cargo" (break easily if exposed to falls, shocks, and rough handling during transport).
On landing at the airport here, he found the bag and sticks had got damaged. He brought it to the notice of AI staff immediately. Subsequently, a report was filed and value of the golf set was pegged at Rs48,500.
08/08/17 Vaibhav Ganjapure/Times of India
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A division bench comprising president Shekhar Muley and member Chandrika Bais directed the company to pay Rs45,000 towards damages to the golf bags and sticks within a month. In case of default, the opposite parties — Air India Limited through its chairman-cum-managing director and its station manager at Civil Lines — would pay the amount with 9% interest. AI was also told to pay Rs10,000 for physical and mental agony to the passenger as well as Rs3,000 towards litigation costs.
Dinesh Agrawal, who is a businessman, flew from Mumbai to Nagpur on AI flight 627 on February 21, 2012. He was carrying a golf bag with sticks along with rest of baggage and declared it as a "fragile cargo" (break easily if exposed to falls, shocks, and rough handling during transport).
On landing at the airport here, he found the bag and sticks had got damaged. He brought it to the notice of AI staff immediately. Subsequently, a report was filed and value of the golf set was pegged at Rs48,500.
08/08/17 Vaibhav Ganjapure/Times of India
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