Saturday, September 30, 2017

CISF to conduct feedback survey at 8 major airports

New Delhi: The CISF will conduct a “Passenger Feedback Survey”, to assess the performance of personnel and quality of services being rendered by the force at the airports, said a senior CISF official.
The survey is scheduled to be conducted from October 1 to 30 at eight airports — Delhi, Mumbai, Chennai, Bangaluru, Kolkata, Hyderabad, Cochin and Guwahati — during which the passengers would be provided a small paper-based questionnaire.
Apart from four parameters — feeling of being safe and secure, waiting time at security inspection, thoroughness of security inspection and courtesy and attitude to help; response of initiative removal of baggage tag stamping at the airports under CISF security cover is also included in the questionnaire, said Assistant Inspector General (AIG) Hemendra Singh, CISF.
30/09/17 Tribune 

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