Friday, September 15, 2017

On-Time Performance Key Factor For Airline's Fortune: Air India Chief

New Delhi: Air India chief Rajiv Bansal has told employees that on-time performance of flights is the "most important deciding factor" along with services in determining an airline's fortune.
Bansal, who took over as the Chairman and Managing Director of the disinvestment-bound airline last month, is focused on improving the On-Time Performance (OTP) of the flights.
The national carrier has been receiving flak from various quarters for various issues, including flight delays.
"I firmly believe that OTP holds the key to an airline's performance index and is the most important deciding factor, along with service standards in determining an airline company's fortune," Bansal said in a message to the employees on September 13.
Reporting to work on time and completing the given task on schedule at every level should automatically result in overall punctuality of Air India flights, he added.

"Being on time has to become a way of life for each one of us. Let us take pride in being on-time," he said.

The OTP of Air India's domestic flights from four metro airports stood at 65.5 per cent in July, way lower than many other local carriers, according to official data.
15/09/17 PTI/NDTV

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