Sunday, October 29, 2017

Day One GoAir shifting at Delhi Airport: Some flyers turn up at wrong terminal, rushed to T2

New Delhi: The first day of GoAir shifting operations from IGI Airport's terminal 1 to T2 saw a number of the budget airline flyers turning up at T1 and then they had to be rushed to the other terminal. A GoAir spokesman said: "Few passengers turned up at T1. GoAir staff along with DIAL staff were stationed at TI to help them ferry to T2."
The Delhi Airport has made arrangements of regular bus service between the terminals for passengers for use by transit flyers as well as those who turn up at the wrong terminal for their flight. "Luckily the transition happened on a Sunday and the rush was less so the incidence of GoAir flyers turning up wrongly at T1. Also traffic was relatively less being Sunday and so the travel time between T1 and T2 was reduced for passengers who had to be rushed to T2," said a source.
GoAir has 44 arrivals and as many departures — all domestic as the airline does not yet fly international — to and from Delhi's T2 daily. > The real impact will be known on Monday, the first working day after the transition. DIAL and GoAir have tried to inform passengers about the terminal shifting yet despite that some flyers — mainly those who book via agents and do not give their contact numbers — may not know about the same.
In fact, airline officials say the aviation ministry — which got shifting of on-third domestic flights of IndiGo and SpiceJet delayed from T1 to T2 to January 4 — must help find a way of avoiding partial shifting of airlines as that would cause tremendous confusion among flyers.
"DIAL's original plan drawn up way back last winter (T2 has been ready since January 2017) was to shift entire domestic operations of SpiceJet and GoAir to T2 and keep IndiGo's domestic flights entirely at T1. This plan would have minimised chances of confusion among passengers. When SpiceJet did not agree, then DIAL had to come up with one-third shifting plan for domestic flights of Indigo, SpiceJet and GoAir to T2. Being a relatively small airline, GoAir decided to shift fully," said an official.
29/10/17 Saurabh Sinha/Times of India

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