Thursday, November 16, 2017

Airlines should not charge passengers for name errors: Minister

Following a complaint by a passenger on twitter, Union Civil Aviation minister Ashok Gajapathi Raju on Thursday directed all airlines that they should not charge any additional fee for correcting errors in the name of passengers while booking a ticket.
Following a complaint by a passenger on twitter, Union Civil Aviation minister Ashok Gajapathi Raju on Thursday directed all airlines that they should not charge any additional fee for correcting errors in the name of passengers while booking a ticket.

Raju tweeted "For the benefit of all passengers - As per DGCA regulations, Airlines cannot charge any additional amount for correction in the name of the same person, when the person brings this to the notice of the airline after booking the ticket."
"The above is applicable for any error in the name of a passenger while booking a ticket. The correction has to be made without any additional charge," he said.
The tweets by the minister came after a passenger Bhavana Bhatia tagged the minister on twitter and sought an explanation on the issue. Bhatia complained that Jet Airways acted "pricey" for correcting one alphabet in her middle name while booking the ticket, and that she had been trying to correct the mistake for last two weeks. She said the airline allowed the passenger to rectify mistakes up to three alphabets if the ticket had booked through their portal, but refused to allow correction of the mistake if the ticket was booked through other websites.
16/11/17 Satish Nandgaonkar/Mumbai Mirror

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