Thursday, January 04, 2018

Manhandling, rude behaviour of airlines staff should stop, says Parl panel

New Delhi: A Parliamentary panel has slammed the recent incidents of "manhandling, discourteous and rude behaviour" of airlines staff and emphasised that while such "arrogant behaviour" should stop, there is also need for soft skills training of the employees across airlines.

"Intensive training should be given to the crew and staff to extend courteous and decent behaviour to the passengers," the Parliamentary Standing Committee on Transport, Tourism and Culture said in its report presented in both Houses of Parliament on Thursday.

The panel noted that recently there were "many incidents" of manhandling, discourteous and rude behaviour of airlines staff, both ground staff and cabin crew.

"The Committee keeping in view the recent incidents of misbehaviour of airlines staff, including the manhandling of a passenger by staff of Indigo Airlines, emphasises on the need for soft skills training and functionality training for employees across airlines," said the committee which is headed by Trinamool Congress member in Rajya Sabha Derek O' Brien as the chairman.
04/01/18 UNI

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