On March 22, 2018 a passenger onboard the Jet Airways flight 9W 973, travelling from Bengaluru to New Delhi, suffered a heart attack. Soon after the flight landed into New Delhi, social media was abuzz with fellow passengers showering praises on cabin crew members who handled the situation with great presence of mind.
In an exclusive conversation with The Better India, cabin supervisor Ashraf Rais, and his crew of Amandeep Sharma, Preeti Alley, and Pinky Pautu, spoke about the incident that happened on their flight on March 22, 2018, and how their rigorous training helped them save a life.
It was business as usual for the crew as the flight took off from Bengaluru, till they were clearing up the cabin after the meal service.
“We were clearing up the trays after the meal service when the incident occurred. I saw a lady frantically waving towards me trying to get my attention. As I went towards her she pointed to her husband seated beside her and said that he was feeling unwell,” says Amandeep, and then goes on to describe what transpired over the next few minutes, which made all the difference between life and death.
“The gentleman was in his 80s and when I saw him, his eyes had rolled back, and he looked pale,” says Amandeep, who confesses he did panic for about three to five seconds before his training kicked in. He knew he had to respond now, and there was no time to lose.
“I tried to find his pulse rate by placing my finger over his carotid artery, on the neck, but couldn’t find a pulse. So I tried to find the pulse rate by holding on to the radial artery on his wrist. His pulse was irregular and erratic, to say the least. That’s when the gentleman’s wife told me about the previous two heart attacks he had suffered,” he says.
Amandeep first gave the passenger some sugar water, and when that did not improve the passenger’s condition, he gave him a Sorbitrate tablet, which works by relaxing and widening blood vessels so blood can flow more easily to the heart.
Having a well-equipped first aid box is not only mandatory but also crucial, says Ashraf. We were able to act quickly because of that. “In fact, in all our briefings before a flight we discuss potential situations like these and coincidentally, on that particular day, we had discussed heart attacks,” said Ashraf.
“Before every flight the first aid box is checked by us. The expiry dates of medicines it has, the equipment it stores – all of that. Even if the flight makes multiple trips, we check it on every trip it makes,” says Amandeep.
09/04/18 Vidya Raja/Better India
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In an exclusive conversation with The Better India, cabin supervisor Ashraf Rais, and his crew of Amandeep Sharma, Preeti Alley, and Pinky Pautu, spoke about the incident that happened on their flight on March 22, 2018, and how their rigorous training helped them save a life.
It was business as usual for the crew as the flight took off from Bengaluru, till they were clearing up the cabin after the meal service.
“We were clearing up the trays after the meal service when the incident occurred. I saw a lady frantically waving towards me trying to get my attention. As I went towards her she pointed to her husband seated beside her and said that he was feeling unwell,” says Amandeep, and then goes on to describe what transpired over the next few minutes, which made all the difference between life and death.
“The gentleman was in his 80s and when I saw him, his eyes had rolled back, and he looked pale,” says Amandeep, who confesses he did panic for about three to five seconds before his training kicked in. He knew he had to respond now, and there was no time to lose.
“I tried to find his pulse rate by placing my finger over his carotid artery, on the neck, but couldn’t find a pulse. So I tried to find the pulse rate by holding on to the radial artery on his wrist. His pulse was irregular and erratic, to say the least. That’s when the gentleman’s wife told me about the previous two heart attacks he had suffered,” he says.
Amandeep first gave the passenger some sugar water, and when that did not improve the passenger’s condition, he gave him a Sorbitrate tablet, which works by relaxing and widening blood vessels so blood can flow more easily to the heart.
Having a well-equipped first aid box is not only mandatory but also crucial, says Ashraf. We were able to act quickly because of that. “In fact, in all our briefings before a flight we discuss potential situations like these and coincidentally, on that particular day, we had discussed heart attacks,” said Ashraf.
“Before every flight the first aid box is checked by us. The expiry dates of medicines it has, the equipment it stores – all of that. Even if the flight makes multiple trips, we check it on every trip it makes,” says Amandeep.
09/04/18 Vidya Raja/Better India
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