Friday, June 22, 2018

DGCA probing altercation between AirAsia staff, passengers: Jayant Sinha

New Delhi: The Directorate General of Civil Aviation (DGCA) is probing an incident in which passengers of an AirAsia India flight from Kolkata to Bagdogra got into an altercation with the airline staff after delay in departure, the civil aviation minister has said.

Some passengers on the AirAsia India flight had yesterday an altercation with the airline staff over deplaning them after the flight was delayed by over four hours, a passenger had claimed.

"DGCA is reviewing the incident and we will take appropriate follow up action," Minister of State for Civil Aviation Jayant Sinha said in a tweet.

Indian Oil Corporation Executive Director (West Bengal) Dipankar Ray, who was also travelling in the same flight, had complained of very "unprofessional and rude" behaviour from the airline staff.

"The flight was scheduled to depart at 9 am and was initially delayed by 30 minutes. After boarding, we kept sitting inside the aircraft for one-and-a-half hours with no food or water at all," Ray told .

The flight captain then instructed all passengers to de- board without any explanation, he added.
"When passengers refused to deboard due to heavy rains outside, the captain put the air-conditioning blower on full blast to hound the passengers out. It created a scary scene as heavy fog was created inside the plane and it was very suffocating," Ray had said.

He further said that many women passengers started vomiting and children were crying.

In a video that he uploaded on his Facebook profile, it was seen that passengers were arguing with on-board staff for switching off the blower.

"This is the way Aviation industry works in India. This #AirAsiaservice was particularly scary ... Avoid Air Asia," Ray said in the video post on Facebook.
22/06/18 PTI/Economic Times

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