Wednesday, July 18, 2018

‘Compensate fliers for over 2-hour delays’

Mumbai: The Air Passengers Association of India (APAI) has sought compensation for passengers for flight delays of more than two hours and for no notification at least 24 hours prior to the scheduled departure, and demanded an ombudsman for the aviation sector.

In its suggestions and objections to the draft air passenger charter, APAI has also asked the Aviation Ministry to convene a meeting of all stakeholders in the last week of July, prior to finalising and circulating the charter.

The ministry had in May come out with the draft air passenger charter, which seeks to address issues related to flight delays and cancellations. The charter has proposed that passengers would be compensated ?20,000 on missing connecting flights if the delay is more than 12 hours and ?10,000 if the delay is between four and 12 hours.

The ministry is expected to finalise the proposal this month.

D. Sudhakara Reddy, president, APAI, said to the ministry, “At the meeting, all stakeholders can address their concerns to enable the finalisation of the passenger charter/rights.”
18/07/18 aditya anand/The Hindu