The Delhi High Court has directed the Directorate General of Civil Aviation (DGCA) and the Ministry of Civil Aviation to promptly decide a complaint against Air India over inadequate meals on a 16-hour flight [Nivedita Sharma Vs Ministry of Civil Aviation].
The complaint was filed by two passengers. They said Air India served only one hot meal and limited snacks on its Delhi–San Francisco flight despite knowing that they had diabetes and hypertension.
A Division Bench of Chief Justice Devendra Kumar Upadhyaya and Justice Tejas Karia has directed the DGCA to examine the complaint in a timely manner.
"We direct that the grievance redressal exercise, if not already concluded, shall be completed expeditiously after taking into consideration the written replies submitted by the Appellants as well as Respondent No. 3/Air India, and a reasoned order shall be passed within a period of six weeks," the May 23 order said.
The case concerned Air India flight AI-173 from New Delhi to San Francisco on November 11, 2020.
Two passengers alleged that the quality and quantity of food served on the flight were grossly inadequate. They also claimed that one of them suffered food poisoning, dehydration and weakness after consuming the meal served by Air India.
23/05/2026 S N Thyagarajan/Bar and Bench
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