Sunday, June 09, 2013

SpiceJet told to pay Rs 15,000 for deficient service

New Delhi: Low-cost airline SpiceJet has been directed by a consumer forum here to pay Rs 15,000 as token compensation to its passenger for serving him non-vegetarian food instead of vegetarian preferred by him.
The South West District Consumer Disputes Redressal Forum held the airline deficient in service for mistakenly serving non-veg sandwich instead of vegetarian, and also pulled up the complainant for claiming compensation of Rs 4.5 lakh, saying his demand "is motivated by greed".
"From bare perusal of the admission made by opposite party in their email of June 16, 2009 (to complainant) it stands proved the crew in the aircraft mistakenly served the complainant with non-veg sandwich instead of vegetarian...This lone fact is sufficient to constitute deficiency in service.