Monday, January 09, 2017

IndiGo alleges faulty system to calculate flight punctuality as domestic airlines fight over on-time performance

As competition gets fierce in the Indian skies, airlines are not only fighting for each passenger, they have now begun squabbling over on-time performance (OTP) too. airlines
The prevalent system of OTP calculation in India has been this: airport operators at Delhi, Mumbai, Hyderabad and Bangalore submit OTP data of each airline to the safety regulator The Directorate General of Civil Aviation (DGCA), which vets these figures and then puts out data for all airlines on a monthly basis. These data are then used by individual airlines to market their services, with market leader IndiGo positioning itself as the most punctual airline for close to a decade.
The on-time performance is a key performance metric for airlines that shows how frequently flights operate within the declared scheduled time. Therefore, it becomes an important marketing tool for attracting the passengers as well as financiers and other stakeholders, by assuring the former that the flights will reach the destination on time and the latter that the airline is using its assets optimally.
The OTP of an airline is a metric which most flyers would check before choosing who to fly with and this is more critical for frequent flyers.
Across the world, there are established methods of calculating OTP but in India, the DGCA gets data from only four large airports operators; and some data is submitted after manual calculations instead of being computed. This warped process of OTP calculation in India has actually meant that international agencies do not study data for any Indian airline to compile their global OTP rankings.
08/01/17 Sindhu Bhattacharya/F.Business