Thursday, March 09, 2017

AAI Gets Airport Service Quality Survey Report of 17 Airports in Country

Delhi: The Airports Authority of India (AAI) is getting Airport Service Quality (ASQ) survey conducted through Airports Council International (ACI), a global body of airport operators at 17 airports where traffic volume is 1.5 million passengers per annum or more. The ACI-ASQ Survey are conducted at Ahmedabad, Bhubaneswar, Calicut, Chennai, Coimbatore, Goa, Guwahati, Indore, Jaipur, Kolkata, Lucknow, Mangalore, Patna, Pune, Srinagar, Trivandrum, Visakhapatnam airports. This survey is conducted on quarterly basis at these airports for departing passengers. In the remaining operational airports, Customer Satisfaction Survey (CSS) is being conducted through an Independent Agency appointed by AAI. 34 parameters are covered under these surveys to bring out the need and requirements of the passengers.
The projects and the funds provided for their implementation is aimed at introduction of the latest art of technology in Air Navigation Services (ANS) and Air Traffic Services (ATS) at various airports so as to improve the overall performance of air services in the country.
09/03/17 Business Standard