Mumbai: GVK Mumbai International Airport Pvt. Limited (MIAL), the company that administers the Chhatrapati Shivaji International Airport (CSIA), secured the top award for the 'Best Airport Staff Service' in India & Central Asia at the World Airport Awards organized by Skytrax which was held on March 14th at the Passenger Terminal EXPO in Amsterdam, Netherlands. This prestigious recognition was bestowed upon MIAL after air travelers voted the airport best in the category in the largest, annual global airport customer satisfaction survey conducted by Skytrax, an international air transport rating organization.
The winners of these prestigious awards were announced after an impartial and independent customer survey conducted based on 13.02 million customer nominations across 112 nationalities of air travelers, and included 550 airports worldwide. The survey evaluated customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
This accolade is an acknowledgement of CSIA's continuous efforts towards setting quality benchmarks for the airport industry across the globe. This achievement demonstrates the airport's constant endeavor to improve the experience of transiting passengers by high setting standards of customer service. Being adjudged the best among a very competitive group of airports is a testament of CSIA's efforts in giving utmost importance to passenger satisfaction.
15/03/17 Sify Finance
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The winners of these prestigious awards were announced after an impartial and independent customer survey conducted based on 13.02 million customer nominations across 112 nationalities of air travelers, and included 550 airports worldwide. The survey evaluated customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
This accolade is an acknowledgement of CSIA's continuous efforts towards setting quality benchmarks for the airport industry across the globe. This achievement demonstrates the airport's constant endeavor to improve the experience of transiting passengers by high setting standards of customer service. Being adjudged the best among a very competitive group of airports is a testament of CSIA's efforts in giving utmost importance to passenger satisfaction.
15/03/17 Sify Finance
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