Saturday, April 22, 2017

Airline told to compensate flyers for delay SpiceJet

Airline company SpiceJet Ltd will have to pay Rs 15,000 to each of its Goa-bound passengers who had to wait for close to four hours without any refreshments, due to a flight delay following a technical snag at the Ahmedabad airport.
However, there was some relief for the aviation company as Gujarat State Consumer Dispute Redressal Commission halved the compensation originally awarded by a consumer forum. The Consumer Dispute Redressal Forum, Ahmedabad City (additional) had asked the company to pay Rs 30,000 to each passenger. The commission felt the amount was on the higher side.
According to the case details, five persons from Vadodara - Chandrika Patel, Jaswant Vyas, Khushman Pandya, Kanu Pandya and Jyoti Vyas - had booked tickets from Ahmedabad to Goa with SpiceJet on March 22, 2013. The scheduled departure was 6.45pm. The passengers reached the airport in time and waited for nearly two hours. After they boarded, it did not take off for one hour.
The flight finally took off at 10 pm. On their return, the passengers sued the aviation company and demanded compensation for the delay and for keeping them hungry for so long, because after they boarded the flight, their movements were also restricted.
22/04/17 The Times Of India