Monday, May 01, 2017

Chennai airport goes 'silent' from today

Passengers heading into the city airport's domestic terminal will from on Monday have to depend on signs at the facility and SMSs that airlines send them, with Airports Authority of India (AAI) making it a silent airport like those that meet international standards.

Airlines will, from May 1, not make announcements, including boarding calls, at the domestic terminal to reduce noise pollution at the terminal. Airports in Mumbai, Delhi, Bengaluru, Hyderabad and a few smaller airports in the country already follow the system.

A senior AAI official said the authority took the decision been on suggestions from passengers, many of whom said they were uncomfortable with the racket made by airline announcements about boarding gates and calls for boarding during peak hours. "We consulted airlines and other agencies who work at the airport [before deciding] to do away with boarding announcements," he said.

A statement that the airport issued said airlines will "notify [passengers about] any changes in boarding time, baggage delivery belts and other information through SMS". However, airlines will make limited announcements in case there is a change of boarding gates.
01/05/17 The Times Of India