Thursday, June 15, 2017

DigiYatra for a seamless air travel

The Ministry of Civil Aviation introduced a seamless digital experience for air travellers via the DigiYatra initiative to promote the government’s vision of a digitally empowered society.The aim is to make ‘boarding pass and security interactions’ digital to lessen the hassles for passengers.
The initiative comes closely in line with Prime Minister Narendra Modi’s vision of a Digital India.
This follows Air Sewa, which brings together all the stakeholders on a common platform for handling customer grievances and disseminating real-time data.
 The Indian aviation market is undeniably a booming one as India is predicted to become one of the major markets for aviation globally, by 2020. The union minister for Civil Aviation, Ashok Gajapathi Raju remained hopeful that DigiYatra initiative will transform the flying experience for passengers and position Indian aviation amongst the most innovative air networks in the world.
The Minister of State for Civil Aviation, Jayant Sinha stated, “DigiYatra initiative aims to bring together entire industry to develop a digital ecosystem that will deliver Indian customers a seamless, consistent and paperless service experience at every touch point of their journey.”
He also added, “The Ministry created a Technical Committee comprising industry stakeholders which will submit its recommendations in 30 days. These propositions would be open for public comments and discussions for another 30 days. These would then be translated into a time-bound action plan.”
15/06/17 Shalini Dasgupta/Media India Group