Thursday, August 17, 2017

Phonon.in launches India's first multi-modal flight bot for aviation sector


Vadodara: Phonon.in, a Vadodara-based interaction automation company has taken on this challenge and applied this to simple customer centric applications taking the paradigm of providing information at your fingertips to the next level. Phonon is proud to announce the launch of India's first multi-modal flight bot for the aviation sector.

Phonon's multi-modal flight bot, aptly named, Trixie, in its first version is geared to provide flight status for any domestic flight in India over Facebook, Twitter and through voice-recognition based speech platform. Phonon's flight status bot is available on Facebook at www.facebook.com/trixie22north/ and on Twitter handle @22n_phonon or page at www.twitter.com/22N_phonon. The caller may also call into +91 9978 74 6666 to know their flight status by just speaking out the airline and flight number to experience Phonon's speech recognition based flight status bot.

Phonon's chatbot deployment uses enhanced artificial intelligence and natural language processing (NLP) to provide instant responses to simple queries raised by passengers. The advanced speech-based Natural Language Processing system that works in English is capable of understanding queries in various Indian accents as well. The text-based bots on Facebook and Twitter can respond to questions asked in various Indian languages as well.
17/08/17 ANI/Business Standard

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