Thursday, November 23, 2017

Indian passengers using technology to skip queues at airports: SITA survey

As India’s passenger growth is choking key airports in the country, air passengers are resorting to technology to skip queues and minimize their travel time, shows a 2017 SITA Passenger IT Trends Survey, a global survey released by IT provider SITA and co-sponsored by Air Transport World.

“While the use of technology among Indian airline passengers remains high at check-in (87%) and booking (52%), 2017 saw tremendous growth in other usage points in the journey. The research showed while adoption remains low, self-bag drop usage climbed to 21% from 12% in 2016,” shows the survey, conducted across seven Indian airports, representing 71% of passengers in the country.

Passengers are also demanding new mobile services with 83% saying that they would definitely use flight updates on their mobile. And they would use their mobile for baggage services too: 82% would report mishandled bags and 79% would track their bags in real-time. This comes as no surprise with more than one billion Indians using at least one mobile device in 2016 of which 300 million are using a smart device, the survey adds.

The research also shows 54% of passengers would rather opt to use self-bag drop than go to an airline check-in counter, compared to 33% globally and well ahead of current usage.

The research also shows 54% of passengers would rather opt to use self-bag drop than go to an airline check-in counter, compared to 33% globally and well ahead of current usage.
23/11/17 Mihir Mishra/Economic Times

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