Saturday, July 22, 2006

Jet lag: Paris to Mumbai in 41 hours

Mumbai: For the 130 passengers who arrived at the Mumbai airport on Monday from Paris after a 41-hour journey that should have taken nine hours, it was a harrowing ordeal.
They claimed the airline, Air France, kept them standing in queues for hours during a delay, did not bother to provide accommodation, food or water and, worse, insulted them when they complained.
"It was the most inhuman treatment meted out to passengers," said director of Symbiosis Centre for Management and HRD K S Subramanium, who was one of the passengers.
The airline flatly refused to pay any compensation, though under EU rules formulated for compensation to air passengers during delays, it is bound to do so.
Air France officials were not available for comment. The ordeal for passengers of Paris-Mumbai flight AF 134 began at around 9.30 am (local time) on July 15 when, 30 minutes after asking the passengers to queue up for boarding, they were told the flight would be delayed.
22/07/06 Manju V/Times of India
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