Lufthansa-Galileo spat hits travel agents

Kolkata: A spat seems to be brewing between German carrier Lufthansa India and computerised reservation system (CRS) firm Galileo, one which could drive travel agents to make bookings through other CRS companies. Lufthansa India has directed all agents using the Galileo system to pay Rs 200 per segment, effective September 1, 2006.
In a recent communication to travel agents, Lufthansa indicated that its existing contract with Galileo expired on June 30, 2006, and, unlike in the case of other CRS companies, negotiations for a fresh contract with Galileo were inconclusive, resulting in sharp increase in costs of providing access through Galileo.
Now, agents will have to pay up the extra Rs 200 per segment till an amicable agreement is reached between the two. By segment, Lufthansa means the distance between two destinations.
17/08/06 Madhumita Mookerji/DNA Money/Daily News & Analysis

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