Sunday, November 26, 2006

Lost luggage? Call India

Passengers who lose luggage while flying internationally on Jetstar will be referred to an office in India for assistance.
The Sunday Mail can reveal workers at the airline were told at a meeting on Wednesday to give passengers inquiring about lost and damaged luggage a "1800" number attached to a call centre.
The briefing was held as Jetstar launched the first of its international flights to Bangkok and Phuket.
Unions are angry the move could result in job losses.The cost of handling a lost baggage claim is calculated by the airline industry to be about $1.80 compared with 5¢ in India.
26/11/06 Linda Silmalis/Courier Mail, Australia
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