Wednesday, December 13, 2006

Abacus enhances process of claiming refunds

Abacus International reported the rapid uptake in Hong Kong and India of its new Quick Refunds solution which significantly enhances the process of claiming refunds for cancelled or changed bookings. Mr Brett Henry , Abacus Vice President, Centres of Excellence, said the new Quick Refunds solution automates the refunds process, and prompts the travel agent through the process using a simple guided workflow.
“Launched in October this year, Quick Refunds solution is available to all Abacus ticketing-enabled travel agents in India and Hong Kong.”
Quick Refunds provide a fast entry path for full refunds as compared to the previous process which required a series of separate screens for paper and electronic tickets. As a result, travel agents save a great deal of time and effort and avoid the tedium associated with manual processes.
12/12/06 Vicky Karantzavelou/Travel Daily News International, Greece
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