Thursday, December 07, 2006

Air Deccan launches safe credit card bookings

Bangalore: Air Deccan has introduced credit card masking system to enhance security for its passengers paying through credit cards.
Credit card masking system works through interactive voice response (IVR) instead of a call centre agent.
The IVR will procure the credit card details without any manual interaction, thus allowing the caller to provide his credit card details to a more secure system.
Air Deccan receives 25,000 calls on peak days, with an average of 15,000 calls a day. The workforce numbering 276 at the Air Deccan's 24/7 call centre has managed to convert about 70 per cent of the callers to passengers, said Captain G R Gopinath, managing director, Air Deccan.
07/12/06 Business Standard
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