Air France to set up call centre in New Delhi

Chennai: Air France will set up a call centre in New Delhi in April or May, Pierre-Henri Gourgeon, president and chief operating officer, Air France, said here on Friday.
Talking to journalists about the expansion of Air France KLM flight operations in India, Mr. Gourgeon said the new call centre would handle reservations, claims and frequent flier programmes.
This is the third call centre in the Asia Pacific region.
The other centres were functioning in Australia and China, he said.
Mr. Gourgeon said the passenger load factor, which stood at 70 per cent in November, touched 90 per cent in January. This was one of the factors that encouraged the Air France KLM authorities.
20/01/07 The Hindu

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