Avaya Global Connect in talks with low-cost carriers

Leading business communication application company Avaya Global Connect, is in talks with low-cost airlines to implement its integrated voice response system, Avaya voice portal, reports Business Standard.
The company, claims that, this automated interactive voice response system will bring down the cost of customer service operations by 15-20%. Avaya GlobalConnect Director (marketing) Amit Mehta, said that the company, was in talks with leading budget carriers for implementing this system, enabling higher automation with lower ownership cost.
The cost of the new system, will be cheaper by one-third against the existing system. The company plans to offer a three-year contract, through a financial subsidiary for implementing the voice portal-based on charging per call.
It is said that, the company`s in talks with country’s second largest carrier and budget carrier Air Deccan, for implementing the integrated operations. Air Deccan spends around Rs 20 million per month on call centre operations.
29/03/07 Myiris.com

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Categories: Foreign Mar 2007, Low Cost General Mar 2007