Delta Airlines cancels BPO contract with IBM Daksh

New Delhi: The world’s second largest airline (in terms of passengers carried) – Delta Airlines has pulled out its back office operations from Gurgaon-based IBM Daksh. About 500 people were working under Delta processes in the BPO providing ticketing, customer relation services to the US-based airline. IBM also services world’s fourth-largest airline (by passengers carried) — United Airlines (UA).
Employees working under Delta have been shifted to other United Airlines processes.
Delta was one of the oldest processes in IBM Daksh, dating back to more than five years. The reasons for the pull out were not known as Delta Airline officials failed to respond to ET queries.
Though companies in other sectors like banking, IT and public utilities have pulled out processes from India due to quality issues, this is the first instance of an airline pulling out.
03/04/07 Harsimran Singh/Economic Times

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Categories: Foreign Apr 2007