Lufthansa asked to pay compensation

Ludhiana: Ludhiana Consumer Courts Redressal Forum has directed German Lufthansa’s Airlines and Bird Travels in Jalandhar to pay Rs 45,000 to compensate the complainant, Rajesh Dutt, on account of deficiency in services.
Rajesh Dutt, resident of South Model Gram, stated to have purchased five tickets for Delhi-Frankfurt-New York-Frankfurt-Delhi starting their journey on December 24, 2003 of German Lufthansa Airlines through their local agent, Saggarsons Travel Agents.
As per the scheduled flight of December 24, 2003 with stop at Frankfurt on return, the complainant left from Ludhiana on December 24, 2003. However, agent of Bird Travels informed Rajesh that Lufthansa flight for Frankfurt was being delayed to December 25, 2003, due to heavy fog and mist.
On the contrary when he approached the airlines counter at New Delhi Airport he was informed that flight in question had already left as per schedule.
Furthermore, the very next day, person in-charge at Lufthansa counter, after checking all facts, gave print out of reservation for January 15, 2004 on paying additional charges of Rs 15,000 as date change penalty.
25/04/07 Ludhiana Newsline

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Categories: Foreign Apr 2007