SriLankan Air adds freebies for South Indian routes

Thiruvananthapuram: SriLankan Airlines has added customer freebies this season in all South Indian sectors. The extra care for customer extends from tending the region-specific adult palates to catering to toy delights of child passengers.
In all South Indian sectors menus have been revamped, says Nigel O' Shea, Head, Service Delivery SriLankan Air. Even spicy pickles and traditional Indian 'after-mints' of sweet cumin seeds have been provided. Passengers to Thiruvananthapuram and Trichi will find the cold snacks have been replaced with hot items.
According to Jehan Karunaratne, manager Inflight Service Support, improvements are based on careful evaluation of customer feedback and tests with focus groups of passengers.
Business Class passengers on flights to any destination can now savour a range of additional items such as cold canapés, hot savouries and crudités (vegetable dips). Complimentary toilet kits for overnight passengers in Business Class now include a range of brand name items.
12/04/07 Financial Express

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Categories: Foreign Apr 2007