Airlifting passenger spirits with infotech

Mumbai: Intense competition is persuading domestic airlines to get increasingly tech-savvy and innovate in a bid to becoming world-class airlines while simultaneously increasing passenger travel comfort.
Kingfisher Airlines is planning to install a landscape camera at the bottom of the aircraft that will enable passengers get a view of the take-off and landing of their airplane when flying on domestic routes.
The airline recently introduced the concept of a roving agent at the airport whereby a staff member assists passengers with hand baggage to check-in with the help of a mobile digital device and printer. Jet Airways too later introduced this facility at select airports.
Air-India has plans to implement HRMS, MRO and CRM solutions on ERP platform soon for HRD, engineering and commercial respectively.
Jet Airways has launched an Interactive Voice Response (IVR)-based payment and ticketing services.The airline, along with telecom major Hutch, had launched M-ticketin for airline bookings for Hutch customers with GPRS-enabled phones, who are also Jet frequent flyers. And not to be outdone, low-cost carriers of the country such as Air Deccan, SpiceJet, GoAir and IndiGo are currently allowing a web-check apart from online booking. Chennai-based Paramount Airways, a full service carrier, is facilitating kiosks for ticket reservations.
01/05/07 P R Sanjai/Business Standard

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Categories: General Aviation May 2007, New May 2007