Jet-Sahara IT Synergy Takes Off: Focus on Customer

Mumbai: Following the much talked about Jet Airways' acquisition of Sahara Airlines, the top management is now integrating the IT infrastructure of both the entities; the mission is to deliver greater value to customers.
Speaking to CXOtoday.com, R. N. Moorthy, general manager (IT) of Jet Airways said, "The internal processes are all integrated and we're in a position where anybody in the office can access the information. Improving our MIS reporting is one of the initiatives taken in the last few years. We've focused a lot on the customer side."
The company has recently revamped its website, making it customer friendly. Today, once a passenger walks in to the airport, check-in can be done with the help of a wireless device. Additionally, kiosks have been introduced to help customers conduct service check in.
18/06/07 Anuradha Ramamirtham/CXOToday.com

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Categories: Jet Airways Jun 2007, Jet Lite Jun 2007