Budget airlines told to simplify refund rules

New Delhi: The ministry of civil aviation has asked all domestic airlines to develop a system through which ticket refunds to passengers could be made within 15 days of ticket cancellation.
In a four-point note, the ministry has asked the airlines to work out a transparent system to refund the ticket and create proper grievance cells. Further, low cost airlines have been directed to provide proper amenities for senior citizen and the physically challenged, besides providing basic facilities such as drinking water for all the passengers on board, free of cost.
According to the present refund policies of most low cost airlines, the ticket amount minus cancellation charges gets reversed to the passengers in seven to 15 working days.
But many low cost airlines do not refund the cancelled ticket amount. Instead, it is converted into a credit shell, after deducting cancellation charges. The ministry has now asked these airlines not to impose unnecessary ‘future travel’ clause on the passenger and just refund his money.
15/07/07 Raja Awasthi/Economic Times

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Categories: Low Cost General Jul 2007