Refund blues after cancellation

Be sure of your travel plans before booking an air ticket, especially if you intend to use your credit card for the transaction. A Pune consumer, who cancelled his air ticket in March, is still waiting for his refund amount to roll back into his credit card. Another Mumbai consumer got the amount reversed two months after cancellation.
In such a scenario, other than losing a certain amount in cancellation charges, the consumer also ends up paying unnecessary higher credit card charges.
Consumer organisations say most complaints against airlines are over delayed refunds, followed by lost and damaged baggage, and delayed flights.
According to the refund policies of most airlines, the ticket amount minus cancellation charges gets reversed to the credit card account in seven to 15 working days. (It is known that many low-cost airlines such as GoAir, SpiceJet and IndiGo do not refund the cancelled ticket amount. Instead, it is converted into a credit shell, after deducting cancellation charges. The consumer can access this amount for future travel). Delayed refund, however, remains a common complaint.
13/07/07 Rucha Biju Chitrodia/Times of India

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Categories: General Aviation Jul 2007