BA, TCS to develop onboard cabin crew service directory

Chennai: British Airways is talking with Tata Consultancy Services (TCS) to jointly develop an ‘on-board cabin crew service directory’ to enable the cabin crew access the right kind of information, including passenger preferences, according to the airline’s Chief Information Officer, Mr Paul Coby.
The new solution will be in addition to the cabin crew software management solution that TCS is building for British Airways to help the airline monitor its 15,000 plus cabin crew located at Heathrow and Gatwick in the UK, and at international locations such as Buenos Aires, Delhi and Bahrain.
TCS and British Airways will jointly work on both these two solutions to be developed at the TCS Travel and Hospitality Innovation Lab in Chennai.
The new solution will be first deployed on new aircraft that British Airways plans to buy in the next couple of years.
23/11/07 T.E. Raja Simhan/Business Line

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Categories: Foreign Nov 2007, New Nov 2007