Chennai: Tata Consultancy Services (TCS) is building a new software management solution for British Airways to monitor cabin crew. This solution can be made commercially available for other airlines, according to Paul Coby, Chief Information Officer, British Airways.
Addressing a press conference here on Monday at the launch of the TCS Travel and Hospitality Innovation Lab 2.0, Mr. Coby said both British Airways and TCS would jointly work on the ‘leading edge cabin crew’ management solution. It was not about commodity, but working on leading edge system, he added.
The cabin crew management would help the airline monitor its 15,000 plus cabin crew, mostly based at Heathrow and Gatwick, and some in international locations such as Buenos Aires, Delhi and Bahrain.
At present, monitoring was done manually with the use of Microsoft’s Excel sheet, while the new solution would automate the entire cabin crew management, said G. Raghavan, Head, Travel and Hospitality, TCS.
06/11/07 The Hindu
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