Customer Satisfaction Index of Bajpe Airport Rises

Mangalore: Even as the Airports Authority of India (AAI) has added new infrastructure facilities at Bajpe (Mangalore) airport during the last three years, the customers have ranked this airport high in providing services.
As per a customer satisfaction survey of airports by an agency for the AAI, Mangalore Airport has scored the highest ranking in the customer satisfaction index among domestic airports in South India.
The survey covered different aspects of an airport. It included attitude of AAI employees, the police and other security personnel, cleanliness at the airport and general aesthetics, drinking water facilities, guidance signage, flight information system, audio system and quality of trolley services. It also studied other facilities such as car parking, ATM service, post office, illumination, bookstall and other working conditions at the airport.
The survey by the Delhi-based Spectrum Planning (India) Ltd. has said that the customer satisfaction index of Mangalore airport had gone up from 75 per cent to 81 per cent between early 2007 and late 2007.
29/01/08 The Hindu/Daijiworld.com

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Categories: Airports Jan 2008