Damages rap for lost bag

The State Consumer Disputes Redressal Commission has, in a recent order, directed a private airline to pay Rs 5,000 as compensation — “for the mental agony and inconvenience suffered” by P.R. Vharech, a resident of Keyatala Road — for the harassment caused by loss of luggage.
The baggage-loss episode took place almost 10 years ago at Bangalore airport, where the south Calcutta-based businessman had gone on tour.
Jet Airways got away with a mild compensation rap — a far cry from the Rs 84,353 that the Calcutta District Forum Unit-1 had earlier decreed — as the state commission maintained that the airport authorities were equally responsible for luggage safety at the terminal and “the complainant did not suffer any quantified loss”. The commission also termed the compensation fixed by the district forum as “disproportionately high” and slashed it to Rs 5,000.
04/01/08 Sanjay Mandal/The Telegraph

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Categories: Airports Jan 2008, Jet Airways Jan 2008