Spice Jet told to pay Rs 25,000 compensation to consumer

Ludhiana: The local Consumer Forum has ordered Spice Jet Limited to pay Rs 25,000 as compensation to the aggrieved consumer, whose baggage had got lost during his travel through the airlines.
Rajesh Garg, a resident of BRS Nagar had stated that he got the tickets reserved with Spice Jet Airlines from Delhi to Mumbai for December 30, 2005 and made the payment through a credit card. On the scheduled date, after reaching Mumbai airport, he was shocked to know that his baggage, which had goods worth about Rs 1.49 lakh, had been lost.
Garg further stated before the forum that he reported the matter to concerned authorities and an irregularity report was also issued by the concerned officer to Garg. Despite best efforts and running from pillar to post, he could not get the baggage. He also wrote many letters to airline authorities.
Later on January 17, 2006, Garg received a letter from the customer relations department of the airlines through which, while feeling sorry for baggage loss, the airlines sent him a cheque for Rs 3,000, which Garg refused to accept stating that the loss suffered by him amounted to Rs 1.49 lakh.
07/01/08 Rajesh Mehra/Ludhiana Newsline

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Categories: SpiceJet Jan 2008