China consumer watchdog urges action over Air India

A consumer watchdog has recommended the regulation of air-ticket agencies, and urged airlines to inform customers ahead of time about over-bookings.
The Shanghai Commission of Consumers' Rights and Interests received more than 530 complaints about airline services last year, about 32 percent more than in 2006.
The commission said complaints related to fake electronic air tickets and customers being denied boarding due to over-booking.
A consumer, who only defined himself as Gala, said he was denied boarding on a flight from Shanghai to Bangkok because of over-booking by India Airlines. He failed to get any explanation from the airline.
The commission said authorities should establish a compensation system for passengers who are denied boarding. Commission officials said some airlines had their own compensation systems, but consumers believed them to be unfair.
06/02/08 Lu Feiran/Shanghai Daily, China

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Categories: Air India - International Feb 2008, Foreign Feb 2008, NACIL Feb 2008