Student with e-ticket not allowed to fly AI from KL

New Delhi: Sahil Chopra, a resident of Hisar, was not permitted to board a flight at Kuala Lumpur (KL) since the airline's network there did not accept e-tickets.
Chopra, a student in Australia, was travelling to Delhi from Melbourne via Air India (AI). AI has a shared code with Malaysia Airlines for part of the journey, from Melbourne to KL, which means that Malaysia Airlines operates the flight between that sector.

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Chopra booked his ticket through a travel agent and reached KL on February 7. However, when he went to collect his boarding card for the onward journey, the AI staff refused to issue one to him, saying his ticket was not valid.
"I did not have a visa for KL and no money. An airport employee let me use his phone. I called my parents and they bought another ticket and forwarded it to me..." said Chopra.
AI officials, however, said that if their system did not recognize a ticket, they would not allow the passenger on board.
"If the ticket was issued by our airline, it would be our responsibility. However, in this case, the travel agent should have informed the passenger and should have given him a paper ticket," said D S Kohli, regional manager (north), AI.
23/02/08 Times of India

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Categories: Air India - International Feb 2008, Foreign Feb 2008, NACIL Feb 2008, New Feb 2008